Finance - Alpha BSE

What you need to know

Used responsibly, finance is a great way to spread the cost of your purchase. We’ve teamed up with Deko, whose secure technology lets you complete a loan application with one or more carefully selected lenders quickly and easily. Deko is a credit broker, not a lender and is authorised and regulated by the Financial Conduct Authority. Find out more about how Alpha BSE Training and Deko are regulated under the “Legal Information” section of this page. You can find out more about Deko below

https://www.dekopay.com/for-customers

Deko connects you with lenders whose finance options are best suited for you and your purchase. As a customer of Alpha BSE Training, finance application will be considered by a lender at the time of application.

Once you have confirmed your purchase with one of the team at Alpha BSE Training, they will email you a link that will redirect you to the Deko finance application.

The application form is quick and simple and includes help text throughout to assist you. You will receive a decision from your lender in just a few seconds.
Please be aware that finance options are a form of credit. If you fail to maintain your payments, your lender could ask a debt collector to contact you or commence legal action to recover the money you owe. A poor repayment record will affect your credit file.

Lender Arrangements

All of Deko’s lenders hold the required authorisation and permissions to provide you with credit. They need to meet high responsible lending standards, so you can rest assured that your application will be considered fairly and responsibly.

Whichever lender Deko introduces you to, Deko may receive a commission from them (either a fixed fee or a fixed percentage of the amount you borrow). The lenders Deko works with pay commission at different rates, but the commission received does not influence the interest rate you pay. You will be offered the best rate available from Deko’s partner lenders, based on the lenders’ decision policies. You have the right to know the amount of commission paid in relation to your application – if you’d like this, you can ask Deko’s customer support team on support@dekopay.com or by phone on 0800 294 5891.

Check your Eligibility

Your Integration Specialist or Account manager will give you the right eligibility criteria to use here:

To be considered for finance, you will need to meet all of the following criteria:

  • At least 18 years old
  • Gross annual income of £5,000+
  • UK resident (of 3 years or more)
  • UK bank account capable of accepting Direct Debits
  • You are not currently bankrupt, subject to an Individual Voluntary Arrangement (“IVA”), or have any Country Court Judgments (“CCJs”)

Available Finance options

We offer a range of interest-free and interest-bearing finance options to help you spread the cost of your course over 12 to 36 months. The value of the loan needs to be over £1000 and no more than £15,000 and you can choose a deposit of 10% to 50% of the value of the course cost.

Representative example

Course price £3400.00
Deposit £340.00
12 months @ annual interest rate of 0% (Fixed)
Monthly repayments will be £255.00
Total amount of credit £0
Total repayable of £3400.00

Understanding the numbers

We wants to make sure that you understand the costs, terms and key features of the finance options that are available to you.

Our team will explain the key terms of the finance options available, including the interest rate, repayment period and any fees or charges on the finance.

You will be able to select the repayment term which is most affordable for you. Our team will describe a typical example of what you could expect your loan amount, interest, and monthly payments to look like, should you be accepted for finance.

It’s important that you understand what this information means for you before you decide to apply for finance.

Whichever finance option you choose to apply for, you need to be sure that you can afford to pay the deposit and keep up with your monthly repayments. You should think about any changes to your situation that might occur during the term of the loan, which could impact on your finances – e.g. retirement, moving home, changing jobs, or any health issues which could affect your income or expenditure. For instance, you may be charged missed or late payment fees if you don’t keep up with your payments.

FAQ's

Finance Decision

Will I be accepted for finance?

Your application will be assessed based on eligibility, credit history and affordability and Deko will let you know the outcome in just a few seconds after applied. Your lender will perform a ‘soft’ credit search on your credit file as part of their assessment, to determine whether the loan is affordable for you and if you are likely to make your repayments on time.

It’s important to know that if your application is accepted, a ‘hard’ credit check may be made on your credit file. Only you can see that a ‘soft’ search has been made on your credit file, but a ‘hard’ credit check will be visible to others viewing your credit file, for example, if you apply for credit in the future, the lender will see that an application credit search was made on your credit file.

In a few cases, your application may be referred to a lender for manual assessment and you’ll be notified by email of the credit decision within 24 hours.

What do I do if I have been declined?

If your application was declined, your lender may be unable to give you specific reasons why. Lenders use information from your credit report, alongside your income and expenditure data to make a lending decision. If you feel that there has been a mistake, please contact your lender – their contact details will appear on the email informing you that your application was declined.

You can also contact the Credit Reference Agencies if you think there is a mistake on your credit report:

Experian
Equifax
TransUnion

Your Loan Agreement

Before signing your credit agreement, you will be given some important documents that include key information about your loan. It is important that you read these documents and understand the information and key terms. If you have any questions about the information in your credit agreement before you sign it, Deko’s customer support team can help – you can contact them on support@dekopay.com or by phone on 0800 294 5891. They are open Monday to Friday from 8am to 8pm.

Who should I contact if I have a question about my loan?

For any questions about your loan, such as your Direct Debit or updating your personal details, please contact your credit lender. Their contact details will be provided on your credit agreement documentation, your application or on any communication you receive about your finance application.

I’m having problems paying my deposit online.

Please contact Deko customer support at support@dekopay.com or 0800 294 5891. They are open Monday to Friday from 8am to 8pm.

When will I receive a copy of my loan agreement?

You will be presented with an unsigned copy of your credit agreement for you to e-sign once your lender has made their decision. Once you have e-signed your credit agreement, your lender will also sign it and a copy will be available for you to download. These will also be emailed securely to your given email address.

If you need a copy of your agreement at any point after this, you can request this from your lender.

The terms of your loan agreement will set out your right to withdraw. You may be able to withdraw from your loan agreement within 14 days. However, if you do so, you will still be responsible to pay for your course by another payment method.

Payments and Order

How do I make my monthly payments?

Your lender will help you set up convenient, pre-authorised payments via your bank account or your credit/debit card.

I want to amend my course booking.

If you have been approved for finance, the amount or term cannot be amended. You will need to contact us (your college) to amend the booking or services you ordered, and you may need to complete a new application for finance. Please note we cannot guarantee a new credit application will be approved.

I haven't received my training or service.

Please contact us at Alpha BSE Training and we will help you. Telephone 02082210321. We open Monday to Friday 9am-5pm, Saturday 9am-2pm, excluding bank holiday days. ill be approved.

I want to change my Direct Debit details.

Changing your payment date can only be done once the first payment has been taken. Please contact your lender to talk to them about updating your Direct Debit details.

Are there any fees or charges to pay?

There is no fee for processing your application, and Deko does not charge you for its credit broking services.

Fees will be payable to your lender if you fail to maintain your repayments. Fees and charges may include late payment fees and administration/letter fees if you are issued an arrears or default notice. Full details of all fees and charges will be set out in the terms of your credit agreement.

Cancellations and Change of Booking

Alpha BSE Training cancellation and Reschedule Policy

The company reserves the right to cancel or re-schedule any course or exam and to make alternative arrangement for the courses advertised without compensation, other than reimbursement of fees in the event of a permanent course cancellation.

You have the right to postpone, reschedule or cancel the course that you booked. You must give notice in writing to the company no less than 10 working days before the course commencement date. If you decided to cancel your course you are required to provide a written notification to us that you wish to cancel your course and return the course material or other learning support materials (if applicable) in good condition at your own expenses. The same conditions apply to distance booking (booking made over the phone or via internet).

If you took out a loan through us with a credit provider such as Deko Finance and you wish to cancel the booking, you must give us no less than 14 working days written notice before the course commencement date.

I want to cancel my finance agreement.

Please see Alpha BSE Training course reschedule and cancellation policy below. Some bookings cannot be cancelled, for example, when you have already attend the training, so you should check this before you complete your application.

Where you do have the right to cancel your finance application, you must do this within 14 days of entering into the finance agreement.

To cancel your finance agreement, please contact Alpha BSE Training and arrange to cancel the services. Once we have confirmed cancellation, we will advise your lender to cancel your finance agreement and refund any payments that have been made. We will refund any deposit payment that you made as appropriate according to individual circumstances. Your finance agreement can only be cancelled by your lender if your booking is cancelled with us.

Refund

You can request a full refund should you like to cancel the course with written notice no less than 10 working days before the course commencement date (see Cancellation and Reschedule). The course fee or deposit is non- refundable if you give us less than 10 working days notice before the course commencement day. No refund will be made if you decided to cancel the course during the training or at the completion of the course.

Please be aware that the cancellation policy does not apply to exam and re-sit booking. However you can contact our office should you like to reschedule the exam date with at least 24 hours notice.

If you took out a loan through us and wish to cancel the course and request for deposit refund, you must give us no less than 14 working days written notice before the course commencement date. £100 will be charged if your notice is less than the notice period.

Can I withdraw from the credit agreement and pay by a different method?

You have the right under section 66A of the Consumer Credit Act 1974 to withdraw from the agreement without giving any reason before the end of 14 days (beginning with the day after the day on which agreement is made or, if later, the date on which the lender will tell you that they have signed the agreement). If you wish to withdraw you must give your lender notice in writing or by telephone or email. The name and contact details of your lender will be clearly shown on your credit agreement.

Please note that if you do give notice of withdrawal, you must repay the whole of the credit without delay and in any event by no later than 30 days after giving notice of withdrawal. You will also have to pay interest accrued from the date the agreement was made until the date you repay it.

Your Personal or Financial Circumstances

It’s a fact of life that things can change for any of us. If something changes in your personal, or financial circumstances, Deko and your lender will do all they can to help make it as easy as possible to submit your application and manage your loan repayments.

If you’re struggling at any point with your application online, or you don’t understand anything, please contact Deko’s customer support team at support@dekopay.com or 0800 294 5891.They are open Monday to Friday from 8am to 8pm

If you find yourself struggling due to a change in your circumstances, please contact your lender and ask for their help.

Use of Your Personal Data

In order to process your application, you will be asked to provide information about your personal, employment and financial situation. Deko share your personal data with their partner lenders so that they can make a decision about whether to offer you finance. Lenders perform a search with one or more Credit Reference Agencies to conduct their creditworthiness and affordability assessment to enable them to make their decision.

You can find out more about how Deko uses and protects your personal data in their Privacy Policy

Your lender will let you know where you can find more information about their privacy policy.

Still have questions?

If you still have questions about your finance application or need some help completing it, check out Deko’s FAQs here.

For any questions related to finance, please contact your lender. Their contact details will be provided throughout your application and on any communications, you receive about your finance application.

Legal Information

Alpha Building Services Engineering Ltd is a credit broker, not a lender and is authorised and regulated by the Financial Conduct Authority (FRN 706640). We do not charge you for credit broking services. We will introduce you to Finance available from a number of our partner lenders.

0% finance with a term of 12 months or less is not regulated by the Financial Conduct Authority.

Deko’s registered office address is: Pay4Later Ltd (t/a Deko), 100 Liverpool Street, London, EC2M 2AT

If you still have questions about your finance application or need some help completing it, check out Deko’s FAQs here.

For any questions related to finance, please contact your lender. Their contact details will be provided throughout your application and on any communications, you receive about your finance application.

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